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Features and Benefits

Peace of mind for operating multi-unit enterprises

  • Live group calling

    The BellTower Technologies services are the only ones in the world that enable your message to go out live. We start tracking down your contacts the instant you begin speaking, and play your entire message as soon as each contact is located.

  • Customized Questionnaires

    The system can be easily configured to gather data in the form of questionnaires. Answers from your contacts might be numeric answers to multiple choice questions or audio responses you can play from our internet dashboard. Questions such as, "Are there any issues requiring immediate management attention?" or "How many patrons are currently in the store?" or any other questions you might like to track. Answers are accessible in real-time dashboards and historical reports that can be downloaded into spreadsheets for easy comparison and long-term tracking.

  • Unlimited reachability persistence

    We keep trying to reach every single contact as frequently and as long as you wish, not only to make the initial connection but to resume after a premature disconnection.  With automatic bookmarking, we even start the interaction at the point at which the previous call left off.

  • Pause/rewind/fast-forward

    Have you ever wished you could pause and rewind a phone call to verify what someone said? Now imagine it's critical instructions. Recipients can re-listen, take notes, and play the message for others.

    Only BellTower Technologies offers full pause/rewind/fast-forward support on all calls.

  • SIP/VoIP support to bypass telco bottlenecks

    In times of localized crisis, recipients' inbound phone lines can become jammed. Ask your Sales Engineer about automatic SIP/VoIP bypass to get around this sticky problem.

  • Alerting Chains

    Our highly advanced version of the buddy system enables contacts to be grouped hierarchically, with team alerts configured to notify fellow team members or managers if one or more team members do not receive the message. For example, if a location fails to open on time, or if shift workers fail to show to prep for open, the system might be configured to alert a shift supervisor by phone. If that party is not immediately reachable, the next contact in the alerting chain might be the shift manager, then the general manager, area director, and so on. This enables and fosters instant localized action, teamwork, and self-management as you try to communicate with all your remote locations. Only BellTower Technologies has it.

And we don't stop there . . .

  • Real time dashboards show who is yet to be reached
  • Live transfer to help desks, corporate office, or conference bridges
  • Live interactive surveys and results
  • Conferencing, with up to tens of thousands of listeners per conference
  • Unlimited message length
  • Unlimited call recording capacity
  • No hardware, software or equipment to buy
  • Month-to-month subscription service
  • No term contracts or early termination fees

Rock-Solid Platform

  • Massively scalable, telco-independent, non-blocking switching architecture
  • Triple-redundant, zero-maintenance-window data stores
  • Arbitrarily scalable, self-healing application architecture
  • 100% G.711 voice quality