Best of Breed

Because seconds count . . .

. . . we launch FASTER:

• Live group calling

  The BellTower Technologies services are the only ones in the world that enable your message to go out live. We start tracking down your contacts the instant you begin speaking, and play your entire message as soon as each contact is located.

  With other services, you must record, store, then broadcast, wasting precious time.

• Unlimited call ramp rate

  While the number of simultaneous calls a service can make is important, the speed with which those calls can be originated is just as crucial. Watch the blank stares as you ask other providers for written guarantees of call ramp rates.

  Our proprietary architecture enables you to contract for virtually unlimited call ramp rates, a first in the industry.

• Guaranteed, reserved channels

  Unbelievable as it may sound, most mass calling services do not offer reserved communications channels. Rather, they maintain some fixed number of lines that you may or may not have access to in the event of an emergency, depending upon:

  • the demands of their other customers during the same emergency,
  • the extent to which the lines are oversubscribed, and
  • your priority level in their often unpublished "proprietary prioritization algorithm".

  Imagine a restaurant that charged you for dinner when you made your reservation, but never actually held a table for you, instead claiming to have a proprietary algorithm that "ensures all diners are given a high priority". While this would make for a bad restaurant, it makes for atrocious emergency calling.

  "Money back" SLA's are of little comfort when lives are on the line.

  Even in applications in which having 100% reserved channels would be cost-prohibitive, some portion of the channels should be reserved, with the balance being shared resources.

  With the BellTower Technologies suite of services, you can mix and match as many reserved and shared channels as your application demands.

Because certainty matters . . .

. . . we make sure they hear you.

• Unlimited reachability persistence

  We keep trying to reach each contact as frequently and as long as you wish, not only to make the initial connection but to resume after a premature disconnection.  With automatic bookmarking, we even start the interaction at the point at which the previous call left off.

• Pause/rewind/fast-forward

  Have you ever wished you could pause and rewind a phone call to verify what someone said? Now imagine it's life-saving instructions. Recipients can re-listen, take notes, and play the message for others.

  Only BellTower Technologies offers full pause/rewind/fast-forward support on all calls.

• SIP/VoIP support to bypass telco bottlenecks

  In times of localized crisis, recipients' inbound phone lines can become jammed. Ask your Sales Engineer about automatic SIP/VoIP bypass to get around this sticky problem.

• Buddy system

  Our highly advanced version of the buddy system enables contacts to be grouped hierarchically, with team alerts configured to notify fellow team members or designees if one or more team members are unreachable during a crisis.

  This enables and fosters instant localized action, teamwork, and self-help during widespread emergencies. Only BellTower Technologies has it.

And we don't stop there . . .

We raise the bar with our standard-setting solution:

• Easiest to Use:

Given unlimited time and money, you could train everyone to respond ideally in a crisis. But what about two years down the road, long after the training is forgotten and people have shuffled to new positions? Is your system so simple to activate and work with that a new employee with practically no training could successfully launch a group call with it? Ours is. And crisis response experts tell us that without this ease of use, a system will either be unused or misused in a crisis, irrespective of any otherwise impressive capabilities.
• Scalability:

Not only does our system scale arbitrarily large, but it is designed to be able to launch 100% of system capacity in less than 1 minute. Nobody scales larger or ramps calls faster.
• Validate and Update Contacts Automatically:

What if your contact data becomes out of date? We give you a "validate and update" function that calls all group members on demand to validate and update all of their contact phone numbers. Updated contact information is easily exported to update your other enterprise directories.
• Phone-To-Register:

What if I'm not in your database? We give you a "phone-to-register" feature, so that people who have been missed or are at alternative numbers not in the database can self-add to your alert groups on the fly.
• Quality, Quality, Quality:

Can they hear you now? Some systems use G.729 codecs (the cellular network standard) to save on bandwidth costs, instead of the pricier G.711 (the best public network voice quality, as heard on business landline to business landline calls). All calls and recordings on our system are transmitted and stored at unadulterated G.711 quality.
• Professional Recording Studio:

Your pre-recorded announcements can be recorded by professional talent in our recording studios.
• Feedback Usefulness:

We support numeric, audio and multiple choice questions. Does your real-time dashboard show group call progress? Does it include real-time reachability and question responses, such as "time to quarantine?" or "ETA?". Can you filter on reachability results and question responses, to export targeted subsets of contacts on the fly based upon their instantaneous status? Now you can.
• Audit Trail:

Once you've notified your contacts, and acted on their status and feedback, it's important to know that you have an iron-clad audit trail that proves you did all you could, and one that allows you to easily and quickly navigate a history of each group call, including all interactions with each contact, by all modalities, question responses and confirmations, etc. Our service provides all of this, and optional voice-printing.
• Web-Based Interface:

Our state-of-the-art AJAX-based web user interface provides the real-time feel and robust interactivity of a desktop application, without the hassle of installing and maintaining software on your own computers. And since the interface is web-based, multiple users can log in from anywhere. Thus, it is possible to watch a group call in progress even if you are not the person who launched it, and even if you are nowhere near the particular computer from which it was launched. In fact, many people, in different locations, can watch your group calls unfold at once.